Refund and Returns Policy

Refund & Return Policy

Last Updated: September 19, 2026

At Tanin Mart, we carefully check products before dispatch and aim to deliver the correct products in good condition. We want our customers to receive exactly what they ordered.

1. When We Accept Returns

A return or replacement may be accepted only in the following major situations:

  • The product is damaged before or during delivery.
  • You receive a different product from what you ordered.
  • The delivered product has a major defect or issue that was not disclosed in the product description.

If the product arrives damaged or incorrect, please contact us as soon as possible after receiving the delivery.

2. When We Do Not Accept Returns

We generally do not accept returns or exchanges for reasons such as:

  • Change of mind after receiving the product
  • The product is not what you expected despite matching the product description
  • Personal preference or color preference
  • Size or suitability issues when the correct product was delivered
  • Minor differences that do not affect the normal use of the product
  • Any issue caused by improper use, handling, installation, or storage after delivery
  • Products that have been used, modified, damaged, or altered after delivery

Unless there is a major issue such as receiving a damaged or incorrect product, the order will not be eligible for return.

3. Delivery-Time Inspection

Customers are encouraged to check the product and package at the time of delivery whenever possible.

If you notice visible damage or receive the wrong product, please inform the delivery person and contact Tanin Mart immediately.

For certain products, opening or checking the package before accepting delivery may not be possible due to courier policies. In such cases, please contact us immediately after receiving the product if you discover a major issue.

4. Return Conditions

For an approved return or replacement:

  • The product should be in its original condition.
  • All original accessories, parts, packaging, and included items should be retained.
  • The product should not have been intentionally damaged or modified.
  • We may request photos or videos showing the issue to verify the return request.

5. Refunds

If a return is approved and a replacement is not possible, Tanin Mart may provide a refund according to the circumstances of the order.

The refund method and processing time may depend on the original payment method and applicable payment-service procedures.

6. Return & Delivery Costs

If the issue is confirmed to be caused by Tanin Mart, such as delivering the wrong product or a product that was damaged before or during delivery, we will discuss the appropriate return or replacement arrangement with the customer.

For issues that do not qualify under this policy, return or additional delivery costs will not be covered by Tanin Mart.

7. How to Request a Return

To report a damaged, defective, or incorrect product, please contact us with:

  • Your name
  • Order details
  • Phone number
  • A description of the issue
  • Clear photos or videos of the product and packaging, when applicable

Contact Tanin Mart

📱 WhatsApp: 01576644758
📍 Address: Mirpur-1, Dhaka-1216, Bangladesh
🌐 Facebook: https://www.facebook.com/profile.php?id=61593836526799

We review each return request based on the actual condition of the product and the circumstances of the delivery.

Tanin Mart — Quality, Trust & Value — Our Pride.

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